Thanks for your order from Bomgoo lighting

Dear Sir/ Madam,

Thanks for your order. We will let you receive the goods as soon as possible.

Please note these 10 points:

1. Import duties or taxes and any other charges are not included in the item price or shipping costs.

2. We will send corresponding power plug for these countries: Europe countries—Europe Standard Plug; USA, Canada, Mexico—USA Standard Plug.If you don’t live in these countries, please send an email to info@bomgoo.com and tell us what kind of plug you need.

3. The next steps of this order will be: Production, Aging test,Delivery.

4. The shipment will be ready within 4-7 days.

5. We will choose to ship via Express, like DHL, Fed Ex, and so on and it usually takes one week to arrive.

6. After the shipment, we will send the tracking number to you by email.

7. Warranty: 1 year.
If there is problem with the product, firstly you need to send pictures or videos to us , then let us make sure what’s problem with the product. If the problem can use the parts to solve, we will offer you the replacement for free within 1 year.

8. Returns
If the goods didn’t arrive you over 35 days, please do contact us immediately. A FULL REFUND will be issued to you when we confirmed with the forwarder.

9. Should an item arrive damaged due to shipping, please send us your claims within 48 hours of receipt. All original packing materials, including bubble wrap, box, shipping labels, etc., should be present at time of inspection by post office claim inspector. Because if original packaging materials are not present at time of inspection, your claim may be denied and we can not be held liable for any outcome.

10.International shipping has more complicated shipping procedures(such as both countries customs,transit stations etc.). It will be effected by many other factors,such as holidays,weather conditions etc, so sometimes it will probably take longer time for you to get the goods. We will try to find a fastest way to let you receive the goods, but at the same time, we will appreciate your kindly understanding and great patience.

Have a nice day & best regards,
Bomgoo Technology Co.,Ltd

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