SERVICE & SUPPORT-BOMGOO™

1. How to order samples from BOMGOO?

 

The way to process sample order : we will issue proforma invoice (P/I) immediately after receiving buyer’s order request, buyer confirm that all the details on the P/I are correct, then pay according to the payment term on the P/I, we will send out samples in 7 working days after we received payment.

 
2.Does BOMGOO accept small order? 
 
Yes, we accept small orders in order to let customers to confirm quality before big orders.
 
3. Why BOMGOO?
 
BOMGOO has a core team of dozens of talented staff with over a decade of experience in laser lighting and LED lights manufacture, and management personnel guide the vibrant team as they have more than 15 years experience in laser lighting leading company. What is more, we have many major project cases all over the world. Please contact info@stagelasers.com for details.
 
4.Lead time
 

Lead time of large order is 15-21 working days after receiving deposit; lead time of sample orders is 1-3 working days after we receive payment.

 

5.Does BOMGOO accept ODM/OEM orders?

 

Even we have our own designers, but our team gained many years of ODM/OEM experience, the OEM /ODM cooperation are also welcome at any time with good faith.

 

6.How to ship your order from BOMGOO?

 

We usually ship small order by air. There are many international couriers for your option, such as DHL, FedEx, UPS and so on. If you already have account with DHL, UPS or other couriers, you can advise us in advance and we can send the goods under your account.

For large orders, we usually ship by sea. In general, the ocean shipment will spend more days than by air. So the shipping way is subject to your demand in advance. And customs clearance paperwork and procedures will be handled by relevant responsible persons. In case of any additional documentation, we will assist the forwarder with it as much as possible.

 

7.How to track your order during shipment ?

 

For small order shipped by international courier (UPS/DHL/FedEx/EMS), Bomgoo will send you tracking No. after samples shipped out, you can check the order status on courier’s website. For Large orders shipped by sea, you can check with your shipping agent.

 

8.FOB Shenzhen basis

 

We usually quote price based on FOB Shenzhen, Free On Board, so we will provide export clearance for customers. But if customers have shipping agent (forwarder) in China, EXW item is also available.  EXW Shenzhen means buyers collect orders at Bomgoo factory, and afford all the expense from Bomgoo factory to destination together with expence and import custom clearance.

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