FAQS

Reliable Shipping:

You get your product when you need it. For faster delivery, we ship via our cooperation express company such as DHL/TNT/FEDEX/UPS etc. Others will take about 35 days to arrive, our items normally only take 7 to 15 days to arrive. We do our best to save your time to get the products on this issue.

Quality Products:

All of our items have been completed aging test before package, and have to been passed 4 steps QC tested before shipping. So we could provide all of our items come with a 30-Day money back,60-day return in exchange replacement, 1-year warranty guarantee.

Shipping:

All items will be shipped within 1-3 business days after the payment finished.
All items will be shipped via DHL/TNT/Fedex, which normally takes 7-15 days to arrive.
International shipping requires more complicated shipping procedures(such as both countries customs,transit stations etc.), also will effect by many factors,such as holidays, weather conditions etc, so it will probably take longer time for your items to arrive at the final destination. Thank you for your understanding on this matter.
Import duties,value added taxes and any other charges are not included in the item price or shipping costs.

Payment Terms:

L/C,T/T,Western Union, MoneyGram, paypal

Refund

If you haven’t received your item and this situation lasts to the 35th day, please do contact us. A FULL REFUND will be issued to you with NO EXCUSE. We do not want to give you a bad buying experience even when the shipping is out of our control.
We sincerely hope you can leave a positive comment and Detailed Seller Ratings if you like it and appreciate our customer services. Thanks for your time and cooperation.

Feedback:

Customer feedback is very important to us.
Please contact us immediately BEFORE you give feedback.
If there is any issue with your prchase. We maintain high standards of excellence and strive for 100% customer satisfaction!

Do you require a FULL color or SINGLE color laser projector?

Full color we recommend BG-RGB4000 , BG-RGB5000 , BG-RGB8000

SINGLE color : GREEN , BLUE

 

BOMGOO Warranty Policy

We guarantee the item has ONE YEAR manufacturer warranty. (BGMNA10RG, BGMNB mini twinkling laser has six months warranty)

 

DOA. If the item is dead on arrival, please send it back in 3 days in original condition at your cost. When our technician examine the item has manufacturer problem, we will refund your postage and send you new item at our cost. Items found no defectives will be returned at buyer’s cost.

 

If item is defective in 3 months, buyer agrees to pay for the postage to return the faulty items and seller agrees to pay for the postage to send new items upon receipt.

 

If item is defective after 3 months to one year, buyer agrees to pay the both postages and potential taxes, and seller agrees to offer free service to maintain the faulty items.

 

All the returned items must be marked with the invoice number and item number. Then, we can recognize it is your items.

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